Problem
Lisa was an AI chatbot in need of human interaction so she could learn how to respond to real estate requests from agents and prospects.
Solution
I played an instrumental role in creating the "human touch" of Lisa through research-led UX writing + design in collaboration with engineers + product managers. I oversaw + reported on Lisa’s daily functioning + suggested opportunities for her to learn to provide better service for our clients.
Touchpoints
UX writing
A/B testing
Product feedback
Interaction research
Services
UX/UI
Product design
Information architecture
Machine-learning
